Learning Systems Senior Associate - Mastery - Training Coordinator
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As the Learning Systems Senior Associate - Training Coordinator - gKit you will be responsible for creating/building learning paths and e-learnings. The Learning Systems Senior Associate also troubleshoots via cases on Intellum problems. Working on special projects is also a part of the Training Coordinator profile. Your key stakeholders would be internal Google teams.
Position Responsibilities:
Maintaining content structure and identifying when content needs to be reviewed/updated
Troubleshoot and answer technical ticket issues for courses from support
Provide daily project updates on ongoing setup and maintenance of content
Communicate directly with customers to assess and document their LMS-related requests
Upload, manage, and organize training content created in-house to the LMS
Complete special projects to be added as required by the gTech Learning team
Communicate with stakeholders on a regular basis across end to end projects
Required Skills:
Detail Oriented, Excellent listening and communication skills (written and verbal). Strong judgment with a positive attitude
Self-starter with the ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment
Good Stakeholder management skills
Process driven, with the ability to recommend and implement changes for process improvement
Course Building, Learning Path creation in Learning management system (LMS) experience
Troubleshooting experience in LMS & Hands on knowledge on Google sheets and slides.
Basic HTML Coding & HTML5 Knowledge
Required Certification(s):
- n/a
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
