Tech Process Team Lead - DOME - Activation (Hybrid)

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products. 

As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement.

Position Responsibilities:

Manage E2E campaign production process 

• Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues

• Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc

• Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc

• Maintain delivery timeline by managing and supporting production team 

• Assess final deliverables for accuracy and triage technical updates necessary for resolution

• Responsible for SLAs (TAT and quality) of the final campaign delivery 

Serve as production point of contact 

• Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests

• Represent needs of the production teams to the Activation Managers and other stakeholders

Manage operational reporting 

• Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc

Drive efficiency and process innovation

• Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation.

• Manage implementation of changes with the team

• Help define onboarding training and refresher content

Minimum Qualifications:

• Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage

• Expertise in email development and mobile responsive design

• Proficiency in HTML/CSS and image editing software

• Strong analytical, problem-solving, and communication skills

• Direct experience managing a team

Preferred qualifications:

The following qualifications are a plus, but transferable skills and experience are equally valuable:

• Expert in campaigns such as Nurture, Gather, Events, Webinars etc

• Expert in testing smart campaigns, campaign flow, quality analysis of assets etc

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.