Security Engineer Team Lead - Reverse Engineering - AppStore
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As a Team Lead for Reverse Engineering on the Android Security Operations team focusing on preloaded applications, you will be part of a cross functional team that is the first line of defense against harmful applications in the Android ecosystem. You will work closely with teams of Security Engineers to review potentially malicious applications, develop automated detection systems that leverage state-of-the-art static and dynamic analysis tools and , leveraging machine learning and technical contractor review teams to scale. You will provide technical expertise to influence new Android policies, tackle complex technical investigations, and engage in impactful work that protects billions of users all over the world.
Overall Responsibilities:
Manage team of Reverse Engineers
Reverse Engineer Android applications, native libraries, and system binaries using IDA or Ghidra
Investigate threats to the android ecosystem and provide technical consultation in developing new policies, prioritizing strong security and privacy for users while also considering developer and user experience
Analyze the effectiveness of current static and dynamic analysis systems and make recommendations for improvement
Investigate new malware techniques and develop automated detection for new malicious behaviors and IOCs
Analyze telemetry data to look for anomalies may indicate abusive or unwanted software
Develop review process and educational material for large reverse engineering contractor teams
Demonstrate strong functional leadership by mentoring security analysts / engineers, setting technical direction and priorities for the team
Conduct investigations to identify new harmful behaviors, enforce product policies, and analyze distribution trends
Collaborate with cross-functional groups such as Engineering, Policy and Legal to update policies, fix product loopholes, and provide users with a better mobile experience
Articulate key findings in comprehensive white papers, demonstrating a strong ability to communicate technical concepts with clarity and precision
Minimum Requirements:
8+ years of experience in security research/analysis, in the context of malware/abuse detection.
3+ years of experience in people management, leading technical analysts, and/or with an engineering team.
Experience reading assembly and understanding of unpacking obfuscated code
Excellent stakeholder management & operation skills
Experience working with tools such as IDA Pro, Ghidra, Burp, Jadx, Frida, and JEB
Preferred Qualifications:
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
Experience with developing or analyzing Android applications
Experience with analyzing Malware applications
Experience in software reverse engineering, code-level security auditing or Android system security
Experience coding in Python, SQL and Java
Bachelor's degree in Computer Science or in a related field, or equivalent practical experience
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Analytics & Insights Specialist - Ads Campaign Operations - Gamma
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Data Specialist is the subject matter expert for everything data related for email marketing campaigns managed by the Ads Campaign Operations (ACO) team. From understanding the signals available, building and maintaining pipelines for campaign targeting sets to monitoring campaign health and troubleshooting if things go sideways. On top of their technical excellence, they can also confidently talk about the data aspect of our campaigns to internal and external stakeholders.
Position Responsibilities:
Collaborate with stakeholders to manage audience signals, build target audiences, and leverage them throughout the campaign execution process
Create, manage, and validate campaign audiences using SQL scripting
Collaborate with analytics teams on experiment setup, providing insights into campaign signals, explaining system behavior and its impact on setup, and confirming feasibility of implementation
Maintain and operate data pipelines, ensuring smooth operation, resolving issues, and implementing improvements for efficiency and effectiveness
Communicate campaign performance results to teams and stakeholders
Create reporting dashboards and ad hoc reports for marketers
Build key relationships with stakeholders and communicate technical information clearly to non-technical audiences
Serve as the subject matter expert for data availability for marketing campaigns
Minimum Qualifications:
5+ years of experience with SQL, including data pipeline building and maintenance, and crafting complex SQL statements for precise audience targeting
Ability to leverage code libraries for streamlined code readability and enhanced efficiency
Experience working with data visualization tools such as Tableau, Looker, and Google's internal PLX/Data Studio
2-3 years of experience in data pipelines and analytics specifically for email marketing
Proven experience in a marketing environment within the IT industry
Experience with integrated development environments like XCode, VSC, or Eclipse (Google internal: Cider) and version control systems like GitHub (Google internal: google3)
Preferred Qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Additional languages besides SQL (e.g. Python) are a plus, but not required
Excellent collaboration and communication skills and stakeholder management
Ability to clearly communicate data-driven observations and recommendations
Proven expertise in email marketing best practices, including dynamic content, testing methodologies, deliverability, and automation
Experience using GenAI (generative AI) to inform data targeting and personalization in email marketing
Experience designing, executing, and evaluating A/B tests for email marketing
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Team Lead - DOME - Activation
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products.
As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities:
Manage E2E campaign production process
Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues
Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc
Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc
Maintain delivery timeline by managing and supporting production team
Assess final deliverables for accuracy and triage technical updates necessary for resolution
Responsible for SLAs (TAT and quality) of the final campaign delivery
Serve as production point of contact
Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests
Represent needs of the production teams to the Activation Managers and other stakeholders
Manage operational reporting
Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc
Drive efficiency and process innovation
Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation.
Manage implementation of changes with the team
Help define onboarding training and refresher content
Minimum Qualifications:
Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage
Expertise in email development and mobile responsive design
Proficiency in HTML/CSS and image editing software
Strong analytical, problem-solving, and communication skills
Direct experience managing a team
Preferred qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Expert in campaigns such as Nurture, Gather, Events, Webinars etc
Expert in testing smart campaigns, campaign flow, quality analysis of assets etc
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Digital Media Senior Associate - Customer Support (Titanium/Gold) - Search & ADs UI
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
Position Responsibilities
Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments and teams as required to resolve Customer issues and questions
Minimum Qualifications
Excellent written and verbal communication skills
Minimum BA/BS degree or equivalent practical experience with a strong academic record
Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones.
1- 2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc).
Preferred Qualifications
Experience in HTML, JavaScript or SQL.
Certified in Google ads.
Strong customer service skills with an ability to make decisions based on the best interests of the customers
Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
Highly responsible and productive under time pressure and able to prioritize high volumes of work.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Process Excellence Specialist
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies & DNA building within the Organization.
Position Responsibilities
Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight
Evaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation
Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processes
Be independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / Transformation
Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities.
Work collaboratively with the leadership team, Portfolio Owner , Business Verticals & their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and framework
Build relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals
Coaches project team on required topics according to the specific needs of the process & Provide lean trainings to the team/and other members, where needed
Represent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership
Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team
Minimum Qualifications
3-6 yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environment
Experience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc & LSS certification - Green or Black belt
Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal
Capable of identifying Transformative Opportunities to bring in exponential Business Value
Knowledge in Automation (RPA, ML, AI & cognitive is a plus)
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Analytics & Insights Specialist - Ads Campaign Operations - Gamma (Hybrid)
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Data Specialist is the subject matter expert for everything data related for email marketing campaigns managed by the Ads Campaign Operations (ACO) team. From understanding the signals available, building and maintaining pipelines for campaign targeting sets to monitoring campaign health and troubleshooting if things go sideways. On top of their technical excellence, they can also confidently talk about the data aspect of our campaigns to internal and external stakeholders.
Position Responsibilities:
Collaborate with stakeholders to manage audience signals, build target audiences, and leverage them throughout the campaign execution process
Create, manage, and validate campaign audiences using SQL scripting
Collaborate with analytics teams on experiment setup, providing insights into campaign signals, explaining system behavior and its impact on setup, and confirming feasibility of implementation
Maintain and operate data pipelines, ensuring smooth operation, resolving issues, and implementing improvements for efficiency and effectiveness
Communicate campaign performance results to teams and stakeholders
Create reporting dashboards and ad hoc reports for marketers
Build key relationships with stakeholders and communicate technical information clearly to non-technical audiences
Serve as the subject matter expert for data availability for marketing campaigns
Minimum Qualifications:
5+ years of experience with SQL, including data pipeline building and maintenance, and crafting complex SQL statements for precise audience targeting
Ability to leverage code libraries for streamlined code readability and enhanced efficiency
Experience working with data visualization tools such as Tableau, Looker, and Google's internal PLX/Data Studio
2-3 years of experience in data pipelines and analytics specifically for email marketing
Proven experience in a marketing environment within the IT industry
Experience with integrated development environments like XCode, VSC, or Eclipse (Google internal: Cider) and version control systems like GitHub (Google internal: google3)
Preferred Qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Additional languages besides SQL (e.g. Python) are a plus, but not required
Excellent collaboration and communication skills and stakeholder management
Ability to clearly communicate data-driven observations and recommendations
Proven expertise in email marketing best practices, including dynamic content, testing methodologies, deliverability, and automation
Experience using GenAI (generative AI) to inform data targeting and personalization in email marketing
Experience designing, executing, and evaluating A/B tests for email marketing
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Team Lead - DOME - Activation (Hybrid)
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products.
As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities:
Manage E2E campaign production process
Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues
Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc
Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc
Maintain delivery timeline by managing and supporting production team
Assess final deliverables for accuracy and triage technical updates necessary for resolution
Responsible for SLAs (TAT and quality) of the final campaign delivery
Serve as production point of contact
Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests
Represent needs of the production teams to the Activation Managers and other stakeholders
Manage operational reporting
Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc
Drive efficiency and process innovation
Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation.
Manage implementation of changes with the team
Help define onboarding training and refresher content
Minimum Qualifications:
Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage
Expertise in email development and mobile responsive design
Proficiency in HTML/CSS and image editing software
Strong analytical, problem-solving, and communication skills
Direct experience managing a team
Preferred qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Expert in campaigns such as Nurture, Gather, Events, Webinars etc
Expert in testing smart campaigns, campaign flow, quality analysis of assets etc
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Training Delivery Manager
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Training Manager is responsible for ensuring that the organization's technical workforce has the necessary skills and knowledge to effectively perform their roles and contribute to GOC's success. They will act as a strategic partner to technical leadership, a developer of effective learning experiences, and a champion for continuous technical development within the organization.
Position Responsibilities
Needs Assessment: Identifying current and future technical skill gaps within the organization through surveys, interviews with vertical heads, and analysis of project requirements.
Training Strategy Development: Defining the overall technical training strategy and roadmap aligned with business goals and technology adoption plans.
Curriculum Planning and Design Oversight: Overseeing the development and maintenance of technical training curricula, learning paths, and content for various technologies and skill levels.
Stakeholder Collaboration: Collaborate with subject matter experts, managers, and other stakeholders to gather information and ensure training aligns with business objectives.
Stay Updated: Remain current on industry trends, best practices, and new technologies in the relevant domain.
Training Delivery Management: Planning and scheduling training sessions, coordinating logistics, and ensuring smooth execution of training programs.
Instructor Management (Internal & External): Recruiting, onboarding, training, and managing internal trainers or coordinating with external training providers.
Communication with Employees: Communicating training schedules, opportunities, and requirements to employees.
Reporting to Leadership: Providing regular updates to management on training progress, outcomes, and challenges.
Vendor Management: Managing relationships with external training vendors, negotiating contracts, and ensuring quality of services.
Minimum Qualifications
Minimum of 10-12 years of experience in a tech program management role across diverse tech stacks
Understanding of common software development methodologies (Agile, Waterfall), cloud platforms (AWS, Azure, GCP), Understanding of Cloud hyperscalers, Data Engineering & Analytics, CRM Systems, Cybersecurity & AI Use cases and other programming languages,
Knowledge of Enterprise Integration and Understanding of the software development lifecycle (SDLC)
Experience in at least one core technical domain: Having hands-on experience in a specific technical area (e.g., software development, system administration, data engineering) provides credibility and a foundation for understanding technical challenges.
Preferred Qualifications
Masters/Bachelor's degree in a relevant field: Computer Science, Information Technology, or a related discipline.
Experience in Curriculum Development and Knowledge of various training methodologies: Familiarity with different delivery methods like instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, blended learning, and hands-on lab
Experience with Learning Management Systems (LMS) and other training technologies.
Understanding of adult learning theories: Knowing how adults learn best is crucial for designing effective training programs.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Metrics & Reporting Specialist - IQA
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Metrics and Reporting Specialist, you will be responsible for data analysis, visualization, validation, business analysis, stake-holder management and Data presentation. You will be driving a process improvement initiative using Six-sigma, Lean and statistical methodologies.
Position Responsibilities
Responsible for data analysis & visualization for special projects & ad hoc activities as per client's request
Aiding in generating data-driven actionable insights for periodic client business reviews
Driving process excellence related initiatives & project managing end-to-end delivery
Responsible for conducting statistical analysis for projects & studies
Identifying improvement opportunities for internal & client processes and provide recommendations
Involved in preparation of client-facing presentations
Responsible for SLA baselining, process mapping & FMEA
Requirements gathering from internal & external stakeholders
Building, troubleshooting and maintaining PLX reporting dashboards with proper documentation
Performing troubleshooting across reporting and related tools
Filing bugs or escalations for complex issues against the engineering teams
Executing reporting activities such as correlation studies, regression analysis
Build positive relations and teamwork
Minimum Qualifications
Graduate or Post Graduate With strong knowledge in technical troubleshooting and reporting and minimum 2 years working experience in technical support, ideally within the quality department or analytics
Minimum 4 years experience in relevant analytical or data-driven role, with at least 2 years of direct experience with data analysis and visualization tools such as SQL, PLX, and dashboarding platforms (e.g., Tableau, Power BI
Strong experience querying data using SQL, developing insightful dashboards (e.g., using Tableau, Power BI, Looker Studio), and performing related reporting tasks
Strong knowledge of Statistical analysis tools/methodologies, Six Sigma & Lean
Preferred Qualifications
Excellent communication skills, both verbal and written. Ability to effectively summarize information and present to stakeholders, including engineering teams
Strong analytical skills and attention to detail. Descriptive documentation skills
Track record of working in a fast paced, process driven environment with multiple stakeholders
Experience working in a multicultural setting and interacting with clients from different regions.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Digital Media Senior Associate - Customer Support (Projects) - M&A Std
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Digital Media Senior Associate Measurement and Attributions you will work on Google products like Google Analytics and Google Tag Manager to provide support to external customers, internal teams and Account Managers through chat, email and phone regarding data analysis or cross-functional product related issues.
Position Responsibilities
Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues
Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.
Readily contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Proactively develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists and Product team members on new feature development.
Minimum Qualifications
Excellent verbal and written English language skills. The candidate must possess good comprehension and fluency in the language.
Experience in troubleshooting web analytics tools like Google Analytics and tag management tools like Google Tag Manager with in-depth knowledge of its concept and features.
Ability to read and understand Basic Javascript, Browser logs (Google Chrome Developer Logs), and basic HTML. Ability to read, write and understand SQL related queries is a plus.
Strong reasoning and logical thinking skills: Ability to analyze customer issues along with his/ her account information to narrow down the funnel and identify possible root causes of issues
Preferred Qualifications
Google Skillshop certifications
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Customer Advocate Senior Associate - GBP
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Customer Advocate Senior Associate, you will help customers in the moments that matter. You will be responsible for providing excellent customer service as you answer questions and resolve issues over call, chat and email.
Position Responsibilities
Performing call and chat support to the customers in line with the processes/procedures defined using effective, clear and professional written and oral communication
Provides prompt and efficient service to Customers including the appropriate escalation of customer issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains performance metrics including quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning, data interpretation and data trends
Liaise with other departments and teams as required to resolve Customer issues and questions
Required Skills
High school diploma or equivalent practical experience
Excellent written and verbal communication skills with strong attention to detail
Problem-solving and multi-tasking skills with the ability to adapt and adjust to business processes
2 years of strong work experience with Customer Service background
Preferred Qualifications
Previous contact center experience a minimum of 1 year
Knowledge or experience with Google Business Profile (GBP)
Demonstrated experience in fast-paced customer service and/or support environments with a passion for customer experience and satisfaction
College, advanced degree, or equivalent practical experience
Required Certifications
- N/A
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - DOME - Growth
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Program Management Senior Specialist plays a critical role in executing outbound marketing programs that drive revenue and lead generation. Key responsibilities include: end-to-end development and deployment of email marketing programs, creation of lead-focused email offers, A/B testing, landing page development, program reporting, marketing calendar management and project management. This position supports Google corporate, industry and service marketers as clients.
You will also serve as a strategic partner between marketers and the marketing operations team ensuring flawless campaign execution in delivering quality marketing programs within SLAs. The successful candidate will not only be well-versed in email marketing best practices, but also can manage multiple projects simultaneously and with a client-service mindset.
Position Responsibilities:
Project manage email marketing programs using a host of MarTech marketing and management tools
Interface with multiple marketing leads and the marketing operations team to turn marketing and campaign plans into actionable email marketing programs
Collaborate with other digital team members (e.g. language translations) to coordinate execution of marketing programs, including escalations (issue analysis and resolution)
Provide oversight to the dedicated marketing operations team to build and deliver quality marketing programs globally
Develop and deliver marketing automation metrics, interpret data and produce reports against KPIs and SLAs
Responsible for ongoing training of MarTech Tool skills
Enhance and communicate email marketing best practices
Support in marketing automation processes and tool improvement projects
Minimum Qualifications:
Minimum 5+ years project management experience, including 2+ years with marketing automation tools (Marketo, Eloqua, etc.)
Strong project/program coordination, critical thinking for email marketing enhancement and analytical skills for data-driven program efficacy
Detail-oriented, process-focused with excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
Strong communication (writing, proofreading, interpersonal) and problem-solving abilities
Self-starter, quick learner and collaborative team player comfortable working across multiple time zones
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Digital Media Senior Associate - Customer Support (Titanium/Gold) - Search ADs & UI
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As the Digital Media Senior Associate you will work on external & Internal (client/Advertiser/Account Manager facing) products like AdWords (Search,Video, Apps, Mobile, Shopping, Display) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our Ad products are working and our customers optimize them to deliver desired results.
Position Responsibilities:
Provides prompt and efficient troubleshooting support to Customers and Account Managers including the appropriate escalation of Customer’s issues
Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.
Educate the customers on product usage, from the basics to best practices
Demonstrates effective, clear and professional written and oral communication
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, attendance et
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other functions and regional teams as required to resolve Customer issues and questions
Minimum Qualifications
Excellent written and verbal communication skills
Minimum Bachelor's degree or equivalent practical experience with a strong academic record
Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products (Search, Display, Shopping, Mobile), Google Analytics via Email, Chat and Phone channels
Strong customer service skills, including the ability to make decisions based on the best interests of the customers
Open to work 24*7 operations over Email, Chat & Phone support
Preferred Qualifications
Experience in HTML, JavaScript or SQL.
Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
Highly responsible and productive under time pressure and able to prioritize high volumes of work.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Required Certification(s):
Certified as Google Ads Professional
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - DOME - Growth (Hybrid)
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Program Management Senior Specialist plays a critical role in executing outbound marketing programs that drive revenue and lead generation. Key responsibilities include: end-to-end development and deployment of email marketing programs, creation of lead-focused email offers, A/B testing, landing page development, program reporting, marketing calendar management and project management. This position supports Google corporate, industry and service marketers as clients.
You will also serve as a strategic partner between marketers and the marketing operations team ensuring flawless campaign execution in delivering quality marketing programs within SLAs. The successful candidate will not only be well-versed in email marketing best practices, but also can manage multiple projects simultaneously and with a client-service mindset.
Position Responsibilities:
Project manage email marketing programs using a host of MarTech marketing and management tools
Interface with multiple marketing leads and the marketing operations team to turn marketing and campaign plans into actionable email marketing programs
Collaborate with other digital team members (e.g. language translations) to coordinate execution of marketing programs, including escalations (issue analysis and resolution)
Provide oversight to the dedicated marketing operations team to build and deliver quality marketing programs globally
Develop and deliver marketing automation metrics, interpret data and produce reports against KPIs and SLAs
Responsible for ongoing training of MarTech Tool skills
Enhance and communicate email marketing best practices
Support in marketing automation processes and tool improvement projects
Minimum Qualifications:
Minimum 5+ years project management experience, including 2+ years with marketing automation tools (Marketo, Eloqua, etc.)
Strong project/program coordination, critical thinking for email marketing enhancement and analytical skills for data-driven program efficacy
Detail-oriented, process-focused with excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
Strong communication (writing, proofreading, interpersonal) and problem-solving abilities
Self-starter, quick learner and collaborative team player comfortable working across multiple time zones
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - PgM - PgM (Hybrid)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Program Management Senior Specialist, you will play a pivotal role in supporting engineering teams, program efficiency, and collaborative execution. You will be instrumental in supporting engineering teams, driving program efficiency, and facilitating collaborative execution. Additionally, you will be responsible for organizing and prioritizing tasks, managing cross-program dependencies, overseeing project planning and execution for software development initiatives, and providing comprehensive status updates to stakeholders.
Position Responsibilities:
Collaborate with engineering and development teams to organize, prioritize, and meticulously track tasks to ensure the achievement of project objectives and facilitate productive team discussions
Effectively manage dependencies across various teams, working in concert with fellow program managers to ensure alignment and efficiency
Lead programs within technical domains, ensuring operational efficiency through activities such as product launch management, project reviews, user immersion initiatives, and informational newsletters
Oversee prioritization processes at the team level to establish clear objectives and key results (OKRs) in collaboration with Engineering, Product Management, and partner organizations
Cultivate and maintain professional relationships to facilitate effective collaboration, information gathering, strategic decision-making, and influence stakeholders
Develop comprehensive project plans, monitor progress, and execute launch activities for software development projects
Provide regular, detailed updates to stakeholders regarding project and program status
Elicit, prioritize, and document feature requirements based on user feedback
Engage in close collaboration with engineering teams to define precise product specifications and timelines
Minimum Qualifications:
Bachelor’s degree in a technical field or equivalent practical experience
Four (4) to six (6) years of progressive experience in program management within a technical environment, specifically with engineering stakeholders
Comprehensive understanding of product management principles and the software release cycle
Exceptional written and verbal communication skills, demonstrating the ability to facilitate relationships, develop detailed Product Requirement Documents (PRDs), and generate comprehensive tickets
Proficiency in SQL
Preferred Qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Demonstrated experience with Agile methodologies
Direct experience working with data science/engineering teams
Experience in product design
Proven ability to exhibit flexibility and adaptability, exercise sound judgment in a dynamic environment, and effectively manage competing priorities and goals
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Specialist - DOME - Growth (Email Builder)
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Tech Process Specialist, you will serve as a vital member of moving a program from conception to completion. You will leverage your expertise in marketing automation to influence best practices, streamline production and execution, and optimize program performance. You’ll be responsible for building components essential to the program including emails, landing pages, campaigns and forms. You’ll collaborate with delivery managers to ensure the accuracy of final deliverables and troubleshoot potential discrepancies. As a Tech Process Specialist, you will be responsible for increasing email marketing success by developing, building promotional mailers, landing pages and testing email communications.
Position Responsibilities
Provide strategic best practices and recommendation for marketing programs
Produce campaign assets including emails, landing pages, and forms within a marketing automation WYSIWYG editor
Create campaigns to support different marketing initiatives including nurture programs, lead scoring, event promotion, and data management
Ensure the accuracy and continuity of existing and newly created programs
Translate and communicate technical concepts to internal teams
Interpret non-technical initiatives into technical solutions
Provide campaign performance results in comparison to industry and internal benchmarks
Collaborate with teammates to continuously optimize output and program performance
To carry out campaign reviews, complete campaign management, comprehensive campaign insight, final campaign inspections across the board, and module lead reviews.
Clearly comprehend how to assign tasks in accordance with project requirements.
Having good communication skills in order to communicate with stakeholders.
Technical knowledge of HTML and CSS must be there for email development.
Proficient in front-end development and the creation of responsive emails, table-based layouts, and mobile responsive.
Problem-solving abilities and willingness to collaborate with team members. By offering constructive solutions and actively participating in finding resolutions.
Must have a good knowledge of excel to perform the data management documentation part.
Familiarity with email marketing and marketing automation technology.
Troubleshoot HTML, CSS, and other performance issues.
Create/modify email templates and existing campaigns.
Allocating work to team members, review work in different phases, help/solve team members issues whenever required.
Ensures the automation of code with keeping in mind the reusability of code (Code globalization and optimization) which can save efforts/TAT and can be used in different programs/campaigns.
Skills
Email Marketing Specialist
HTML
CSS
Javascript
Figma
Sketch
PhotoShop
AMP Dynamic Emails
Minimum Requirements
4+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc.
4+ years of HTML and/or CSS experience (develop the HTML code from scratch)
Valuable teammate that contributes to overall success but also able to work independently, is detail oriented and solution-driven
Preferred qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
Certified in marketing automation tools
Experience working with code developing tools such as Dreamweaver
Having a good presentation Skill to demonstrate project outcomes
Highly analytical, with a track record of being a strong problem solver
Presenting to business stakeholders, and driving value for the business
Understanding of marketing operations, processes, business requirements.
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Digital Media Senior Associate - Customer Support (Titanium/Gold) - Policy
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
Position Responsibilities
Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments and teams as required to resolve Customer issues and questions
Minimum Qualifications
Excellent written and verbal communication skills
Minimum BA/BS degree or equivalent practical experience with a strong academic record
Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones.
1- 2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc).
Preferred Qualifications
Experience in HTML, JavaScript or SQL.
Certified in Google ads.
Strong customer service skills with an ability to make decisions based on the best interests of the customers
Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
Highly responsible and productive under time pressure and able to prioritize high volumes of work.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Cloud - Cloud Support Engineer Specialist - GCP - GCP Tech (Platform)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As the Google Cloud Support Specialist - Platform, you will provide outstanding technical support for the most prestigious GCP Enhanced customers. This support will be mainly focused on troubleshooting Google Cloud Platform related issues in the customer environment. The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information to provide an outstanding solution for Google Cloud Platform clients.
Position Responsibilities:
Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries. Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Assist and respond to consults from other Technical Support Representatives through existing systems and tools.
Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
Reactively (e.g. as a result of a query) file issue reports to Google engineers, collaborate with Google engineers to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
Perform community management tasks as needed by the business.
Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, so that no monitoring is needed by Google engineers.
Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers.
Minimum Qualifications:
Engineering degree in Computer Science or Electronics or related field
Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
Any Associate level Cloud Certification , preferably GCP
Hands-on experience with any Cloud Platform
3~6 years in a customer support experience role working with Serverless platforms, storage and developer tools
Basic or intermediate (TBC) coding skill expertise needed in one of the following: Golang, C++, Python or any of the SQL languages
Preferred Qualifications
Good experience on Relational or Non-Relational DB concepts
Good Understanding on core data structures concepts
Knowledge about DevOps, CICD and migration of DBs
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Team Lead - Ads Campaign Operations - Gamma
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities:
Manage E2E email campaign production process
Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues
Maintain delivery timeline by managing and supporting production team
Assess final deliverables for accuracy and triage technical updates necessary for resolution
Responsible for timeliness and quality of the final asset delivery
Serve as offshore production point of contact
Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests
Collaborate cross-functionally with technical and non-technical teams
Represent needs of the production teams to the onshore team
Managing localization process
Submitting, receiving and actioning campaign localization requests
Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines.
Manage operational reporting
Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc.
Drive efficiency and process innovation
Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation, for example by implementing GenAI (generative AI) in processes
Manage implementation of changes with the team
Minimum Qualifications:
6+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms
2+ years of experience in managing a team of (email) developers and QA analysts
Strong understanding of audience segmentation and targeting
Experience in HTML and SQL
Preferred Qualifications:
Strong communication skills and prior experience presenting to stakeholders
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Certified in marketing automation tools
Familiarity using GenAI (generative AI) for email marketing content, production and optimization
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - Tools & Automation
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Program Management Senior Specialist, you will play a pivotal role in supporting the Tools and Automation team, program efficiency, and collaborative execution. You'll organize and prioritize tasks, manage dependencies across various programs, oversee project planning and execution for software development, and keep stakeholders informed through progress reports.
Position Responsibilities
Help the Tools and Automation team to organize, prioritize and track tasks in a detailed manner as needed to complete project objectives and facilitate team discussions.
Manage dependencies between teams working with other program managers.
Lead programs across GTA ( GOC Tools & Automation) to ensure we operate efficiently such as product launch activities, project reviews, user immersion days, newsletters
Manage prioritization processes at a team level to establish objectives and key results across Engineering and Product Management teams across Google, and partner organizations.
Develop relationships to facilitate effective collaboration, information gathering, strategic decision making, and to influence others without authority.
Plan projects, track progress and launch activities for software development projects
Manage dependencies between teams working with other program managers, business stakeholders, the process excellence team etc.
Prioritize and specify features and requirements based on user feedback
Collaborate closely with engineering to define product specifications and timelines
Implement effective change management processes to address scope changes and unforeseen challenges
Effectively communicate program status, risks, and issues to management and stakeholders
Minimum Qualifications
8 - 10 years experience of program management in Technical Software development environment, with engineering stakeholders
Understanding of product management and release cycle
Excellent written and verbal communication in order to facilitate relationships, build PRDs and write tickets.
Project and task tracking tools (e.g. Jira, Asana etc.) experience to govern and track.
Preferred Qualifications
Experience with Agile methodologies and practices
Product Design and delivery experience
Ability to be flexible/adaptable in exercising judgment in a dynamic environment and able to manage competing priorities and goals.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Cloud Support Engineer Specialist - GCP - GCP Tech (Infra)
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As the Cloud Support Engineer Specialist - Google Cloud Platform (Infra) you will provide outstanding technical support for the most prestigious GCP Enhanced customers. This support will be mainly focused on troubleshooting Google Cloud Platform related issues in the customer environment and guiding the team on technical issues.
The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information to provide an outstanding solution for Google Cloud Platform clients and should be able to handle the team and assist the team on maintaining core metrics and solving complex cases.
Position Responsibilities:
Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries. Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 90% of cases. Assist and respond to consults from other Technical Support Representatives through existing systems and tools.
Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
Reactively (e.g. as a result of a query) file issue reports to Google engineers, collaborate with Google engineers to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
Perform community management tasks as needed by the business.
Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, so that no monitoring is needed by Google engineers.
Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers.
Train the New hires on the GCP infrastructure related products
Handle the technical and process escalations when needed
Minimum Qualifications :
Engineering degree in Computer Science or Electronics or related field
Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
Any Associate level Cloud Certification , preferably GCP
Hands-on experience with GCP Cloud Platform
2~5 years in a customer support experience role working with enterprise clients with exposure to Linux/Unix or Windows Server administration
Experience with Kubernetes, virtualization and security such as ACL, IAM and cloud identity
Understanding of web technologies such as HTTP and APIs
Preferred Qualifications:
Experience in Docker, Kubernetes.
experience in product support / technical support.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Graphic Design Senior Associate - Digital Transformation - Content Operations
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As a Multimedia and Graphic Designer (with Motion Graphic skills) for GOC, you will be responsible for producing and maintaining high-quality best-in-class multimedia content for the Google Ads help centers, based on a standardized style guide.
You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations and animations. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers. Our team makes Google Ads customers more successful by creating and sharing relevant, useful, and up-to-date content.
Position Responsibilities:
Design and format multimedia in an array of digital formats, with an emphasis on graphic design and illustration. Intermediate motion design skills will be required to create animated GIFs
Work with our Multimedia Content Project Lead and Graphic Production teams to create high-quality projects at a fast-pace and within set deadlines
Ensure 100% accuracy and proofing of all materials produced
Leverage and/or create on-brand, beautiful, and well-crafted design assets which support and articulate the story of our users
Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion.
Minimum qualifications
Must have applied professional experience in multimedia, graphic design, animation, and motion graphics or any relevant industry experience. Online portfolio required - include with Resume.
Portfolio must demonstrate a wide array of design experience in web/digital contexts
Portfolio must demonstrate a command of motion and interaction in web and/or mobile contexts
Portfolio must demonstrate GIF creation and modification
Intermediate knowledge of Graphic Design and Illustration techniques, plus proficiency with Adobe Creative Suite (Illustrator, Photoshop, After Effects, Premiere, Media Encoder) and other design tools as needed
Great English communication skills (written and oral) and stakeholder management skills.
Preferred qualifications
Advanced experience with graphic design, animation, and motion graphics, and expert knowledge of the Graphic Design industry
Familiarity with Google Ads, digital marketing concepts, and SEO, web publishing, web usability (UX) practices, and at least one content management system
General production design experience including the creative brief process, handling and naming conventions, exporting file formats, and versioning
Experience creating online support documentation or how-to materials for an external audience and demonstrated ability to create beautiful digital experiences that tell compelling user stories
IMPORTANT: Please attach your portfolio in your CV if you choose to apply
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Talent Acquisition Team Lead
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Talent Acquisition team is responsible for attracting and finding the best talent for the GOC. Members of our Talent Acquisition team deliver work consistently in a fast-paced environment by managing time and effort across different hiring projects.
As a Talent Acquisition Team Lead, you will play a pivotal role in building our tech hub by spearheading the recruitment of top-tier technical talent. You will be responsible for developing and implementing a comprehensive recruitment strategy, sourcing exceptional candidates, and leading a team of recruiters.
Position Responsibilities:
Lead, motivate, and support a team of recruiters to successfully and strategically deliver on hiring goals
Manage and influence business partner relationships across all enablement and tech teams to ensure that overall hiring objectives are met
Manage time and efforts across hiring projects, including, but not limited to, sourcing strategies, timelines, and deliverables for projects
Create, implement and improve key success metrics
Stay up-to-date on the latest trends in the tech industry and the evolving talent landscape
Develop and maintain strong relationships with universities, tech meetups, and professional organizations
Contribute to building and promoting a strong employer brand for GOC within the tech community
Minimum Qualifications:
Exceptional communication, interpersonal, and decision-making skills
Bachelor or above degree from a reputable university
10 years+ of tech hiring experience working in staffing for a search company, recruitment agency, or in-house talent team managing end to end recruitment
Deep understanding of the tech talent market, including current trends and the ability to understand complex technical skill sets
Proven leadership skills and the ability to motivate and mentor a team
Preferred Qualifications:
Project management and organizational skills with attention to detail
A passion for technology and a genuine desire to build a world-class tech team
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Senior Manager
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Tech Senior Manager you will be leading a team of technical support and engineering professionals across multiple product areas like Cloud, Workspace, Salesforce, Data Engineering or analytics etc. Engineering teams will predominantly focus on full stack development while the technical support professionals will focus on providing high end technical support to Google customers across the globe.
Position Responsibilities
Build deep understanding of the technology stack and Google’s business.
Establishing baselines and deviations from baselines in a clear manner maintaining response and resolution speed as defined by SLOs.
Manage, monitor and track day to day activities across teams, inform stakeholders of potential risks, and escalate events if needed
Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules, review and approve workarounds and resolutions
Understand complex, ambiguous, open-ended business problems and produce an actionable, results-oriented strategy to solve these challenges.
Responsible for high customer satisfaction scores and team quality standards
Provide high-touch assistance to highest tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers.
Responsible for a team of GOCers as their People Manager. Guide the team to achieve desired business results by driving performance, conveying goals, providing frequent coaching and feedback.
Responsible for driving various people practices and will work towards driving employee retention and building an engaged workforce.
Be a people mentor and build succession plans at all levels
Minimum Qualifications
15+ years of experience leading hybrid technology teams with at least 8 years of people management experience.
10+ years hands on experience in either of the technologies like Cloud, Workspace, CRM systems or data engineering and analytics.
Strong experience in leading large scale transformations in the business.
Professional level cloud certification (GCP, AWS or Azure).
Excellent stakeholder management skills and business acumen.
Preferred Qualifications
Engineering degree in Computer Science or Electronics or related field.
Google Cloud Platform or any other cloud certification.
Experience in leading a team of 200+ professionals.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Team Lead - DOME - Growth (QA)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities:
Excellent communication skills
Campaign Management
Project Management
Should have basic knowledge of Email Marketing (not mandatory in their current profile but should have worked in previous roles - Good to have)
Understanding and analyzing project requirements and translating it into specifications and programming deliverables
Client interaction experience is mandatory
Team handling experience is Mandatory
Working closely with designers, testers, clients and different stakeholders to enhance existing applications as well as build new applications.
Test effort estimation, effort planning and monitoring.
Experience in test planning and execution, experience in functional, UI, Device, workflow, HTML and data testing.
Demonstrating creativity and initiative to improve product test coverage and effectiveness.
Ensuring quality of your own work as well as the work of the team.
Identify digital content production opportunities that add business value and follow through with the guidance of the lead
Understand the entire scope of business activities and participate in enhancing these areas
Ensure seamless execution of work
Ensure compliant, quality and timely delivery of client campaigns
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
Responsible for creating and maintaining a top-notch Email QA Process
Regularly reviewing the QA checklists to ensure it encompasses changes in business requirements
Write and create post-mortems after failures in the QA processes lead to user facing errors
Suggest and implement improvements to the QA process after post-mortems
Minimum Qualifications
7+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms
2+ years of experience in managing a team of QA analysts.
Strong understanding of audience segmentation and targeting.
Preferred Qualifications
Strong communication skills and prior experience presenting to stakeholders
Detail oriented and solution-driven
Able to adapt to new tools and processes quickly
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - PgM - PgM
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Program Management Senior Specialist, you will play a pivotal role in supporting engineering teams, program efficiency, and collaborative execution. You will be instrumental in supporting engineering teams, driving program efficiency, and facilitating collaborative execution. Additionally, you will be responsible for organizing and prioritizing tasks, managing cross-program dependencies, overseeing project planning and execution for software development initiatives, and providing comprehensive status updates to stakeholders.
Position Responsibilities:
Collaborate with engineering and development teams to organize, prioritize, and meticulously track tasks to ensure the achievement of project objectives and facilitate productive team discussions.
Effectively manage dependencies across various teams, working in concert with fellow program managers to ensure alignment and efficiency.
Lead programs within technical domains, ensuring operational efficiency through activities such as product launch management, project reviews, user immersion initiatives, and informational newsletters.
Oversee prioritization processes at the team level to establish clear objectives and key results (OKRs) in collaboration with Engineering, Product Management, and partner organizations.
Cultivate and maintain professional relationships to facilitate effective collaboration, information gathering, strategic decision-making, and influence stakeholders.
Develop comprehensive project plans, monitor progress, and execute launch activities for software development projects.
Provide regular, detailed updates to stakeholders regarding project and program status.
Elicit, prioritize, and document feature requirements based on user feedback.
Engage in close collaboration with engineering teams to define precise product specifications and timelines.
Minimum Qualifications:
Bachelor’s degree in a technical field or equivalent practical experience.
Four (4) to six (6) years of progressive experience in program management within a technical environment, specifically with engineering stakeholders.
Four (4) to six (6) years of experience in project management.
Comprehensive understanding of product management principles and the software release cycle.
Exceptional written and verbal communication skills, demonstrating the ability to facilitate relationships, develop detailed Product Requirement Documents (PRDs), and generate comprehensive tickets.
Proficiency in SQL.
Preferred Qualifications:
Demonstrated experience with Agile methodologies.
Direct experience working with data science/engineering teams.
Experience in product design.
Proven ability to exhibit flexibility and adaptability, exercise sound judgment in a dynamic environment, and effectively manage competing priorities and goals.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Training Delivery Manager
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Training Manager is responsible for ensuring that the organization's technical workforce has the necessary skills and knowledge to effectively perform their roles and contribute to GOC's success. They will act as a strategic partner to technical leadership, a developer of effective learning experiences, and a champion for continuous technical development within the organization.
Position Responsibilities
Needs Assessment: Identifying current and future technical skill gaps within the organization through surveys, interviews with vertical heads, and analysis of project requirements.
Training Strategy Development: Defining the overall technical training strategy and roadmap aligned with business goals and technology adoption plans.
Curriculum Planning and Design Oversight: Overseeing the development and maintenance of technical training curricula, learning paths, and content for various technologies and skill levels.
Stakeholder Collaboration: Collaborate with subject matter experts, managers, and other stakeholders to gather information and ensure training aligns with business objectives.
Stay Updated: Remain current on industry trends, best practices, and new technologies in the relevant domain.
Training Delivery Management: Planning and scheduling training sessions, coordinating logistics, and ensuring smooth execution of training programs.
Instructor Management (Internal & External): Recruiting, onboarding, training, and managing internal trainers or coordinating with external training providers.
Communication with Employees: Communicating training schedules, opportunities, and requirements to employees.
Reporting to Leadership: Providing regular updates to management on training progress, outcomes, and challenges.
Vendor Management: Managing relationships with external training vendors, negotiating contracts, and ensuring quality of services.
Minimum Qualifications
Minimum of 10-12 years of experience in a tech program management role across diverse tech stacks
Understanding of common software development methodologies (Agile, Waterfall), cloud platforms (AWS, Azure, GCP), Understanding of Cloud hyperscalers, Data Engineering & Analytics, CRM Systems, Cybersecurity & AI Use cases and other programming languages,
Knowledge of Enterprise Integration and Understanding of the software development lifecycle (SDLC)
Experience in at least one core technical domain: Having hands-on experience in a specific technical area (e.g., software development, system administration, data engineering) provides credibility and a foundation for understanding technical challenges.
Preferred Qualifications
Masters/Bachelor's degree in a relevant field: Computer Science, Information Technology, or a related discipline.
Experience in Curriculum Development and Knowledge of various training methodologies: Familiarity with different delivery methods like instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, blended learning, and hands-on lab
Experience with Learning Management Systems (LMS) and other training technologies.
Understanding of adult learning theories: Knowing how adults learn best is crucial for designing effective training programs.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Program Management Senior Specialist - PgM - Ads Core (Hybrid)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Program Manager on our team, you will create comprehensive action plans and road maps to direct resources, budgets and time frames for assigned programs/ workflows. You will perform various coordination duties such as scheduling and leading of meetings, ongoing stakeholder support and leadership reviews. This will include working directly with stakeholders to ensure deliverables are met consistently on time. You will also support the team by managing all incoming partnership requests, ensuring that they are properly scoped and budgeted to ensure timely delivery. Lastly, you will also support the creation of a partnership clearinghouse and capacity strategy, in conjunction with Googlers to ensure staffing needs are met.
A Program Manager's responsibilities also include creating and maintaining the assigned workflow's SOP (standard operating procedures), maintaining high-touch communications and delivering executive presentations.
Position Responsibilities:
Provide end-to-end program support in collaboration with the gTech Knowledge team and other cross functional teams across new content launches, user migrations, turn-downs, etc.
Partner with Project Managers to determine training needs for gTech Knowledge training deployment across a Learning Management System, be a subject matter expert for gTech Knowledge cross-functional partnership and help drive partnerships across Google.
Work with global process owners to help drive standardization and change management of gTech Knowledge’s scoping process. Communicate process changes to impacted team members.
Send out routine communications about the overall project/program status for the various stakeholder groups, both internally and externally with key partners.
Work cross-functionally with teams within gTech to ensure critical paths are on track. Assist System Admins, Technical Leads and peers with allocation planning, track deliverables and task completion and follow up on action items.
Track project performance, specifically to analyze the successful completion of short- and long-term goals
Troubleshoot and provide both short and long-term solutions to production bugs
Create and manage campaigns by obtaining necessary launch approvals for emails
Coordinate regularly with multiple stakeholders to support the production process.
Review coded email proofs and validate against stakeholder direction, docs, and/or sample.
Ability to evaluate existing workflow processes and recommend business process improvements
Preparing project proposals, charters, meeting minutes, emails and project communications including newsletters, project status reviews and executive reviews
Drive projects to closure with quality execution and timely delivery
Minimum Qualifications:
Overall 5+ years professional experience in program or project management roles, coordinating multiple concurrent projects across organizations and global functional teams
Self-starter with the ability to function fully independent, with minimal to zero supervision from a manager or lead
Expertise working with complex stakeholders on project plan creation, gantt charts, project timeline estimations, and project updates
Experience creating business process mapping, flow charts, setting up and leading project kick-off meetings, and follow-through meetings, building and driving stakeholder or client presentations, and leading focus group discussions
Working experience using project management tools such as Asana, Jira, Microsoft Projects, Trello or similar tools (be prepared to specify during the interview)
Preferred Qualifications:
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
PMP Certification
Strong executive presentation building and presenting skill; strong executive audience management communication skills.
Experience working in a structured program management driven environment with a focus on waterfall, kanban, or agile; commensurate experience accepted
Team-oriented work style with proven expertise in problem-solving and innovation.
Learning management system knowledge. Versed in industry standards in relation to learning management and training experience.
Budgetary and finance experience
Operational experience, process improvement and automation soft skills.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Legal - Business Process Team Lead - Domestic (Hybrid)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Business Process Team Lead you will be responsible for providing excellent direction and management of a team of legal associates as they answer questions and resolve issues. You will serve as an escalation point, and might connect with customers via phone when complex issues arise.
Position Responsibilities:
Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results
Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development
Design and implement incentive structures, to improve performance and ensure positive team and individual employee engagement
Interview, and onboard new team members across all business workflows
Demonstrate excellent time-management skills in fast-paced operations
Work towards building a team with growing expertise (high tenure, low attrition)
Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams
Efficient and effective stakeholder management of cross functional and external partners teams
Minimum Qualifications:
Bachelor degree, or equivalent practical experience; proficient legal acumen/domain expertise
Excellent verbal and written communication skills, demonstrated proficiency using Microsoft Office and/or gSuite
2+ years experience managing teams, direct people management experience assessing performance, coaching and mentoring employees
Problem-solving and multi-tasking skills with the ability to adapt and adjust to changing business goals and processes
Preferred Qualifications:
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Ability to work a shift-based schedule, which may include weekends and holidays
Demonstrated management experience in fast-paced customer service and/or start up support environment with a passion for customer experience and satisfaction
Demonstrated ability to manage and lead organizational change
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Resource Optimization Senior Associate - Hive - Cloud Support
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Resource Optimization Senior Associate, you will be supporting a 24x7 business model (shift timings dependent on requirements), focusing on real-time delivery of service line work, from queue monitoring/flagging, metrics reporting up to stakeholder management.
Position Responsibilities
Closely work with Operations to drive real-time schedule adherence to achieve service levels and efficiency goals.
Provide communication to and from Operations and other support departments for escalation of service-impacting issues.
Conduct ongoing (daily, weekly, ad hoc) root cause analysis of service delivery, staffing, and other relevant metric failures to drive process improvements within the team.
Identify real-time reasons for service level spikes, agent-state anomalies, and trends and perform post-mortem analysis.
Analyze operations historical performance and proactively deliver recommendations to improve service levels.
Ensure the incident management process is followed and all communication requirements are met.
Monitor case arrivals and ensure that assignments are made to appropriate agents promptly.
Perform scrubbing process for cases and other ad hoc tasks.
Minimum Qualifications
1 to 2 years experience in Contact Center Workforce Management position required (WFM analyst, scheduler, etc.)
Must have good oral and written communication skills and be able to multitask in a fast-paced environment.
Ability to analyze data and prepare recommendations supported by strong analytical and critical thinking skills.
Proficient with Microsoft Excel and Office & Google Suite, in order to store data, create reports, and perform other tasks.
Ability to build and revise email communications quickly while articulating a clear message to vendor partners.
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
Preferred Qualifications
Working knowledge of Workforce Management (WFM) methodologies and software
Experience with Verint WFM/Aspect eWFM/NICE IEX, or similar workforce management products.
Experience with telephony systems and good understanding of volume routing/allocations.
Bachelor’s degree in Business, Finance, Accounting, Statistics, Math or related field; or 1 to 2 years of equivalent experience.
Experience analyzing large datasets in SQL, Google Sheets or similar tools.
Experience on Resource Planning
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Business Process Senior Associate - LIS - Legal Ops (Hybrid)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Legal team manages a high volume of incoming requests from global law enforcement for user data. The team utilizes internal tools and adheres to complex internal policy to process these legal requests.
Position Responsibilities
As a Legal Operations Associate, you will manage user data requests, requiring sensitivity to user privacy and legal compliance.
Your daily tasks will involve processing, analyzing, and interpreting the language of these requests. This role, while highly detailed and procedural, is integral to Google's mission. Your dedication to quality and user data rights will be essential in maintaining focus amidst routine tasks.
Professionalism, humility, and confidentiality are fundamental to success in this role.
Minimum Qualifications
Bachelor's degree or equivalent practical experience
Impeccable attention to detail and a proven ability to produce high quality results on repetitive tasks and detailed workflows
Excellent reading comprehension skills and ability to work independently to follow detailed workflows, escalating when appropriate
6 months of experience in data entry, operations, or paralegal work
Preferred Qualifications
The following qualifications are a plus, but transferable skills and experience are equally valuable:
Data entry skills
Ability to interact professionally with all levels of internal stakeholders
2 years of experience in data entry, operations, or a legal support role
Comfort with technology
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Graphic Design Senior Associate - Digital Transformation - Content Operations (Animation & Video)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Multimedia Animator / Motion Graphic Artist, you will be responsible for producing and maintaining high-quality best-in-class multimedia content for the Google Ads help centers, based on a standardized style guide. Get a glimpse of the type of videos we produce here.
You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations, animations and videos. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers.
Position Responsibilities:
Design and format multimedia in an array of digital formats, with an emphasis on animation and motion graphics. Advanced and specialized skills are needed to produce videos and animations under the Google Ads channel.
Work with our Multimedia Content Project Lead and Multimedia teams to create high-quality projects at a fast-pace and within set deadlines
Ensure 100% accuracy and proofing of all materials produced
Leverage and/or create on-brand, beautiful, and well-crafted design assets which support and articulate the story of our users
Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion
Required Skills:
Must have 2 years or more of applied professional experience in multimedia, graphic design, animation, motion graphics, and video editing or any relevant industry experience. Online portfolio and demo reel required - include with Resume.
Portfolio and demo reel must demonstrate animation, motion graphics, and video creation and modification.
Please provide your Portfolio in a .pdf or URL format and .mp4 format for your demo reel.
Intermediate knowledge of Graphic Design and Illustration techniques
High proficiency with Adobe Creative Suite products (Illustrator, Photoshop, After Effects, Premiere Pro, Media Encoder) and other design tools as needed
Preferred Skills:
Advanced experience with graphic design, video editing, animation, and motion graphics and expert knowledge of the Graphic Design industry
Familiarity with creating and/or using templates in After Effects
Familiarity with story-boarding and animatics for drafting video concepts quickly
Familiarity with Google Ads, digital marketing concepts, and SEO, web publishing, web usability (UX) practices, and at least one content management system
General production design experience including the creative brief process, handling and naming conventions, exporting le formats, and versioning
Experience creating online support documentation or how-to materials for an external audience and demonstrated ability to create beautiful digital experiences that tell compelling user stories
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Community Management Senior Associate - Community Management
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Community Management Senior Associate, you will be responsible for executing the support strategy for Product Experts, as well as managing our English Community operations (currently offered through Community Support forums) in your designated product(s). You will do this under the guidance and in close collaboration with our Community PgMs and will focus on growing an active and strong Community that will ensure a great user experience within our support channels.
Position Responsibilities:
Execute the scaled support strategy for Product Experts, as well as managing our English Community operations in your designated product(s). Build relationships with community contributors to provide a delightful self-help experience and support that scales.
Manage the Forums / Communities in designated product(s), including: Onboarding new experts, regularly engaging with current experts, managing expert’s statuses and points, sharing appropriate comms and product info, helping prepare annual events for community experts.
Identify top user issues and relevant insights for your language and communicate those to the User team / PV PSM as required. Perform user feedback or spikes diagnosis deepdive upon request.
Drive forum performance and share weekly/Monthly/Quarterly insights reports with the product stakeholders.
Participate in the summit and lead breakout sessions related to product/program.
Coordinating localization of content to be published on relevant non-English language Forums for designated product(s)
Develop Product Expert care and technical expertise, and be an enthusiastic ambassador to the Google Communities. Troubleshoot community experts’ escalations and issues qualifying for direct support. Proactively monitor communities to identify trending issues or threads suitable for direct support.
Minimum Qualifications
Excellent written and oral communication skills
3 years of experience in customer-facing communications, community management, escalation handling.
Good technical knowledge of products like: Maps, Google Earth, GMB, Docs Suite, Calendar, Drive, Sites, Photos, Gmail, Accounts, Google Pay, Search, News, Blogger, Translate, Assistant, Play, Chrome, Chromebook, Android OS, Android TV, Google Fit, Wear OS, Duo, Google Fi, Messages, Hangout Classic, Meet, Chat, Pixel, Voice & Gemini
Good knowledge of data deep dive and presentation skills.
Being a team player with a positive attitude and people skills
Willing to work on night shift
Preferred Qualifications
BA/BS degree or equivalent practical experience.
Soft skills, Forums or Client management knowledge
Analytical and structured problem-solving capabilities
Hands-on experience in managing 1:many issues or multiple clients while being able to prioritize highest valuable actions across the supported Experts
Experience in one or more of the following product areas: Maps, Google Earth, GMB, Docs Suite, Calendar, Drive, Sites, Photos, Gmail, Accounts, Google Pay, Search, News, Blogger, Translate, Assistant, Play, Chrome, Chromebook, Android OS, Android TV, Google Fit, Wear OS, Duo, Google Fi, Messages, Hangout Classic, Meet, Chat, Pixel, Voice & Gemini
Strong experience in analyzing, troubleshooting, and resolving user-reported issue
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Graphic Design Senior Associate - Digital Transformation - Content Operations (Graphic & Motions Design)
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Multimedia and Graphic Designer (with Motion Graphic skills) for GOC, you will be responsible for producing and maintaining high-quality best-in-class multimedia content for the Google Ads help centers, based on a standardized style guide.
You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations and animations. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers. Our team makes Google Ads customers more successful by creating and sharing relevant, useful, and up-to-date content.
Position Responsibilities:
Design and format multimedia in an array of digital formats, with an emphasis on graphic design and illustration. Intermediate motion design skills will be required to create animated GIFs
Work with our Multimedia Content Project Lead and Graphic Production teams to create high-quality projects at a fast-pace and within set deadlines
Ensure 100% accuracy and proofing of all materials produced
Leverage and/or create on-brand, beautiful, and well-crafted design assets which support and articulate the story of our users
Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion
Minimum Qualifications:
Must have 3+ years of applied professional experience in multimedia, graphic design, animation, and motion graphics or any relevant industry experience. Online portfolio required - include with Resume.
Portfolio must demonstrate a wide array of design experience in web/digital contexts
Portfolio must demonstrate GIF creation and modification
Intermediate knowledge of Graphic Design and Illustration techniques, plus proficiency with Adobe Creative Suite (Illustrator, Photoshop, After Effects, Premiere, Media Encoder) and other design tools as needed
Great English communication skills (written and oral) and stakeholder management skills
Preferred Qualifications:
Advanced experience with graphic design, animation, and motion graphics, and expert knowledge of the Graphic Design industry
Familiarity with Google Ads, digital marketing concepts, and SEO, web publishing, web usability (UX) practices, and at least one content management system
General production design experience including the creative brief process, handling and naming conventions, exporting file formats, and versioning
Experience creating online support documentation or how-to materials for an external audience and demonstrated ability to create beautiful digital experiences that tell compelling user stories
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Compliance Senior Specialist
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview
The Ethics & Compliance Senior Specialist will be part of the Global Ethics and Compliance team and be responsible to develop, support and implement effective programs to identify, prevent, detect, mitigate, and resolve compliance risks, with the goal of strengthening the organization's ethics and compliance program.
Position Responsibilities
Understand and communicate global Ethics and Compliance policies, processes, and tools to employees and help resolve any queries or doubts
Conduct awareness and education programs to advise and educate employees on ethics and compliance policies.
Identify and investigate potential compliance issues and risks, collaborating with the Ethics & Compliance Investigation leads as needed.
Support compliance due diligence, risk assessments, and monitoring programs.
Review non-compliance issues and incidents, gather evidence, and document findings.
Create global communications for site newsletters and monthly messages.
Prepare reports for global stakeholders and leadership on key risks and training completion.
Support compliance documentation and recordkeeping.
Support automation initiatives for reporting and data analytics.
Maintain accurate records of compliance activities.
Identify and document business or organisation specific compliance risks.
Stay informed on compliance developments impacting Google Operations Center.
Develop expertise in industry standards, global programs to strengthen Ethics and Compliance program.
Minimum Qualifications and Experience
Bachelor’s Degree holder from an accredited institution
Excellent English communication skills (both written and oral)
Excellent stakeholder management at multiple levels
6 years of experience with at least 3-4 years in compliance or audit
Ethics and Compliance Certifications (preferred)
Work experience in BPO, and/or captive services organizations preferred
Prior experience in investigative work (preferred)
Experience organizing data and applying business context to improve processes or operations.
Experience working with global compliance programs and managing initiatives of varying complexity
Skills
Analytical and Problem-Solving
Research and Interpretation
Communication and Interpersonal
Detail-Oriented
Familiarity with audit and investigation documentation
Strong Organizational skills to manage multiple tasks and projects effectively.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Security Engineer Specialist - Reverse Engineering - AppStore
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Security Engineer Specialist on the Android Security Operations team you will be part of a cross functional team that is the first line of defense against harmful applications in the Android ecosystem. You will work closely with teams of Software Engineers and Security Engineers to review potentially malicious applications, develop automated detection systems that leverage state-of-the-art static and dynamic analysis tools and provide technical expertise to influence new Android policies, tackle complex technical investigations, and engage in impactful work that protects billions of users all over the world.
Overall Responsibilities
Reverse engineer Android applications; including breaking down and reviewing code
Investigate threats to the android ecosystem and provide technical consultation in developing new policies, prioritizing strong security and privacy for users while also considering developer and user experience.
Analyze the effectiveness of current static and dynamic analysis systems and make recommendations for improvement.
Investigate new malware techniques and develop automated detection for new malicious behaviors and IOCs.
Analyze telemetry data to look for anomalies that may indicate abusive or unwanted software.
Conduct investigations to identify new harmful behaviors, enforce product policies, and analyze distribution trends.
Collaborate with cross-functional groups such as Engineering, Policy and Legal to update policies, fix product loopholes, and provide users with a better mobile experience.
Minimum Requirements
Bachelor's degree in Computer Science or in a related field, or equivalent practical experience.
2+ years of experience in security research/analysis, in the context of malware/abuse detection.
Excellent verbal and written communication skills
Experience working with reverse engineering tools or decompilers used to identify vulnerabilities in web applications or Android applications such as Burp, Jadx, Frida, and JEB
Preferred Qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
Experience with developing or analyzing Android applications
Experience with analyzing Malware applications
Experience reading assembly and understanding of unpacking obfuscated code
Experience in software reverse engineering, code-level security auditing or Android system security
Experience working with tools such as IDA Pro, Ghidra
Experience coding in Python, SQL and Java
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Security Engineer Senior Specialist - Reverse Engineering - AppStore
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Security Engineer Senior Specialist on the Android Security Operations team focusing on preloaded applications, you will be part of a cross functional team that is the first line of defense against harmful applications in the Android ecosystem. You will work closely with teams of Software Engineers and Security Engineers to review potentially malicious applications, develop automated detection systems that leverage state-of-the-art static and dynamic analysis tools and , leveraging machine learning and technical contractor review teams to scale. You will provide technical expertise to influence new Android policies, tackle complex technical investigations, and engage in impactful work that protects billions of users all over the world.
Position Responsibilities
Reverse Engineer Android Applications, native libraries, and system binaries using IDA or Ghidra
Investigate threats to the android ecosystem and provide technical consultation in developing new policies, prioritizing strong security and privacy for users while also considering developer and user experience
Analyze the effectiveness of current static and dynamic analysis systems and make recommendations for improvement
Investigate new malware techniques and develop automated detection for new malicious behaviors and IOCs
Analyze telemetry data to look for anomalies may indicate abusive or unwanted software
Develop review process and educational material for large reverse engineering contractor teams
Demonstrate strong functional leadership by mentoring security analysts / engineers, setting technical direction and priorities for the team
Conduct investigations to identify new harmful behaviors, enforce product policies, and analyze distribution trends
Collaborate with cross-functional groups such as Engineering, Policy and Legal to update policies, fix product loopholes, and provide users with a better mobile experience
Articulate key findings in comprehensive white papers, demonstrating a strong ability to communicate technical concepts with clarity and precision
Minimum Qualifications
Bachelor's degree in Computer Science or in a related field, or equivalent practical experience.
4+ years of experience in security research/analysis, in the context of malware/abuse detection.
Experience reading assembly and strong understanding of unpacking obfuscated code.
Excellent verbal and written communication skills, ability to discuss technical concepts to non-technical audience and provide whitepaper communication to executives.
Experience working with reverse engineering tools or decompilers used to identify vulnerabilities in web applications or Android applications such as or or more of these tools: IDA Pro, Ghidra, Burp, Jadx, Frida, and JEB
Preferred Qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
- Experience with developing or analyzing Android applications
- Experience with analyzing Malware applications
- Experience in software reverse engineering, code-level security auditing or Android system security
- Experience coding in Python, SQL and Java
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Compliance Lead
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Position Responsibilities
Policies, Standards and Guidelines
- Developing and enhancing global company level policies and programs that encourage business leaders and employees to report suspected fraud and other improprieties, without fear of retaliation.
- Understanding of policies, processes, and tools and to effectively communicate to the appropriate employees and or employee groups if applicable.
- Stay abreast of compliance developments affecting the Google Operations Center customers and workflows
- Synthesize compliance information to incorporate it into the operational practices of Google Operations Center
- Counsel, advise, and educate new and existing employees on ethics and compliance policies
Monitoring and Investigation
- Investigate irregularities and non-compliance issues, allegations of compliance violations, ethical misconduct, fraud, or irregularities, gather evidence, conduct interviews, and document findings in accordance with established investigative protocols and legal requirements.
- Identify compliance matters that require follow-up or investigation, and, as appropriate, conduct or support investigations (in conjunction with the Ethics & Compliance Investigations team), or otherwise refer issues to the appropriate internal E&C stakeholders.
- Support compliance due diligence, approvals activities, compliance risk assessments, reviews, and monitoring as needed by Ethics and Compliance.
- Develop in-depth subject matter expertise in risk and compliance
Communication, Awareness and Training
- Drive and initiate global compliance outreach programs to drive ethical conduct and culture and adherence to policies
- Develop and deliver compliance training programs and materials to educate employees on compliance policies, procedures, and expectations, raising awareness of ethics and compliance risks and promoting a culture of integrity, accountability, and ethical behavior.
- Develop regular global communication for site newsletter and monthly messages to all employees across various sites
- Develop / support internal guidelines, toolkits, and packaged knowledge on various compliance issues
Oversight and Reporting
- Strategize with GOC executives regarding compliance issues that affect the organization while ensuring the independence of the Ethics and Compliance function
- Resolve compliance issues and disputes, minimizing potential for litigation and protecting GOC’s reputation
- Prepare a regular report for stakeholders and leadership on key E&C risk themes, insights and mandatory compliance training completion
- Support the compliance documentation, record keeping including but not limited to driving the recommended actions stemming from investigations, projects to closure
- Lead automation initiatives to streamline reports, data analytics, and query management.
- Partner with global stakeholders and take ownership of action items to strengthen existing processes.
- Maintain accurate and up-to-date records of compliance activities ensuring documentation is organized, accessible, and compliant with record keeping requirements.
Minimum Qualifications
- Bachelor’s Degree holder from an accredited institution
- Excellent English communication skills (both written and oral)
- Excellent stakeholder management at multiple levels
- 10-12 years of experience with at least 7+ years in employee compliance
- Experience working with global compliance programs and managing initiatives of varying complexity
- Prior experience in investigative work
- Ethics and Compliance Certifications
- Experience in project management
Skills
- Analytical and Problem-Solving
- Research and Interpretation
- Communication and Interpersonal
- Detail-Oriented
- Familiarity with audit and investigation documentation
- Strong Organizational skills to manage multiple tasks and projects effectively.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Developer Specialist - TOMO - Tech Admin & Development
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Developer Specialist you will help build the next generation of internal tools for our team using Salesforce, JavaScript and other web technologies.
Position Responsibilities:
Responsible for developing customized solutions within the Salesforce platform using LWC
Designing, coding, and implementing Salesforce applications.
Testing the stability and functionality of the application.
Troubleshooting and fixing bugs.
Writing technical documentation for Salesforce applications
Minimum Qualifications:
5yr+ solid experience as a Salesforce Developer using Apex, SOQL, Lighting Web Component plus Hands-On experience with integration using REST API
Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues.
Strong experience in front-end technologies including Javascript, HTML5, CSS3.
In-depth and strong experience in at least one Object-Oriented Programming language such as JAVA, APEX, Python.
Excellent verbal and written communication
Preferred Qualifications:
BA/BS degree or equivalent practical experience.
Expertise in designing & building reusable, modular LWC components and apps
Exposure to JS frameworks such as Angular, React etc.
3 years experience using GIT based continuous integration & delivery
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Metrics & Reporting Senior Associate - Customer & Business Intelligence - CX Lab
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Metrics & Reporting Senior Associate in the CX Lab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programs
Position Responsibilities
Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using Python, including reviewing weighted data for accuracy and consistency
Assist in deck and report creation, including data analysis in Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality
Give insight to dashboard SME when there is a new table to add in the task assigned
Assist with survey programming in Qualtrics, including programming surveys to align with survey documents created by research leads. Programmed surveys must align with content and quality standards.
Perform survey testing in Qualtrics, documenting any quality issues and testing for resolution.
Perform with review of translations delivered by localization vendors, logging any quality issues and reviewing fixes.
Minimum Qualifications
Bachelor’s degree in business, marketing, social science, or other related field
Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.)
Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)
1+ year experience working with SQL and Python for statistical analysis and/or data pipeline management
1+ year experience with SQL or any other similar database management software systems
Experience with programming market research online surveys using Qualtrics or any other survey platform
Preferred Qualifications
Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.
Ability to work under pressure with little or no supervision
Ability to identify process and efficiency improvements
Ability to use SQL and Python when modifying scripts, create script from scratch and performing data clean up
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Security & Resilience Team Lead - GSOC - AMS
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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Team Lead for Security Operations, you will commit to work closely with your team, manage the quality of the service and drive people management activities within the team.
Position Responsibilities
Maximizes team efficiency by creating and implementing daily, monthly, quarterly and yearly work tasks/plans aligned with project initiatives and goals
Fosters and maintains good service relationship with the business partners
Prepare insights and documents for business reviews
Provide daily direction and monitor issues that need to be escalated to partner teams
Ensure Specialists adhere to set policies and procedures.
Detecting and escalating anomalies
Ensure timely and high quality resolution of assigned investigations.
Assesses current processes and recommends improvements every quarter
Creates and finalizes performance appraisals of team members
Conducts formal performance review with team members
Identifies training opportunities for team members
Creates and executes developmental plans of team members
Develops performance improvement plan for poor performers
Monitors team capacity and updates staffing plan with workforce team
Manage attendance & leave schedule of team members
Oversee training and transition to ensure smooth delivery
Plans, creates and approves site work schedule and site team building activities within budget
Drive process improvement, standardization and transformation opportunities within the team
Collects and consolidate team requirements and issues
Enforces company policies; provides recommendations and document changes in team policies and procedures
Minimum Qualifications
Bachelor's Degree is Preferred
Good Command of the English Language (Verbal & Written)
Good to strong analytical and written & oral communication skills.
Good presentation, leadership and management skills.
7 to 10 years experience in the BPO or contact center industry
2 years people management experience
Preferred Qualifications
2-4 Years Experience in a Security, Safety, Investigative Field
At least 3 Years Experience Operating CCTV Hardware - With Exposure to Security Software Tools and Video Monitoring
Project Management and Stakeholder Management
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Tech Process Specialist - TOMO - Tech Admin & Development
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview:
As a Tech Process Specialist you will help build the next generation of internal tools for our team using Salesforce managing and configuring Salesforce environments to ensure optimal performance and user satisfaction, and aligning Salesforce strategy with business goals to drive continuous improvement.
Position Responsibilities:
Responsible for creating and managing user accounts, profiles, roles, and permissions within Salesforce platform
Develop and maintain workflows, process builder, flows and approval processes and create and manage custom reports, dashboards, and analytics.
Maintain data security through effective access controls and sharing rules.
Develop and maintain advanced Salesforce skills, including Apex, Visualforce, and Lightning components.
Import, update, and ensure data quality using data loader tools.
Customize Salesforce objects, fields, page layouts, and record types to meet business needs.
Manage and configure Salesforce environments and exposure to Salesforce OOTB (Out of the box) functionalities
Conduct regular system maintenance tasks, including backups and updates.
Monitor system health and troubleshoot issues promptly and Stay updated with Salesforce releases, new features, and best practices.
Provide ongoing support and training to Salesforce users and Create and maintain user documentation and training materials.
Assist users with troubleshooting and resolving Salesforce issues.
Testing the stability and functionality of the application.
Hands on Experience on package installation , SSO setup.
Strong background in Salesforce Sharing model , Metadata usage.
Hands on experience on Case to email , web to lead.
Data operations incl. Bulk data import, cleanup, update or deletions using ETL tools , Google drive etc.
Minimum Qualifications:
5+ solid experience as a Salesforce Administrator in Sales, Service, Community clouds for a user base greater than 1000 users.
Preferred Certified in Salesforce Administrator and Platform App Builder
Proficiency in Salesforce administration, including user management, data management, and customization.
Strong understanding of Salesforce best practices and system integrations.
Excellent problem-solving skills and attention to detail.
Excellent verbal and written communication
Solid ability to gather, document and execute detailed specifications from high level requirements with little supervision.
Preferred Qualifications:
BA/BS degree or equivalent practical experience.
Expertise in Customer/user facing.
Exposure to Apex, LWC , Data loader , ETL tools , SOQL , SOSL.
3 years experience using GIT based continuous integration & delivery, Changesets , deployment Tools.
Benefits
We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
