How we hire

We're glad you're interested in a career at GOC. Knowing what to expect helps you prepare, so here's a look at our application process. We're rooting for you!

Graphic illustration of a GOC hiring manager interviewing with a candidate.

Applying takes just a few steps

Find the right role for you

Take some time to learn about the organization, and familiarize yourself with the different teams.

Meet our teams

Learn about our mission

Search open roles

After getting to know more about us, it's time to focus on you! Find the role that best matches your skills and interests.

See open roles

Apply for a role

When you’re ready to apply, you’ll share basic information like your name, education, and preferred work location. It’s best to have your application materials current and ready to go to ensure a smooth process.

Your resume/CV in PDF format

Before applying, make sure your skills and experience match the job description. Be specific about your accomplishments in your resume so we can see how they match the role requirements.

A cover letter (optional)

Cover letters are not required, but if you include one, tailor it to the job you’re applying for. Help us understand your past achievements, and how your skills will help you succeed in the role.

A recent photo of yourself

Some applications require a recent photo as part of the verification process. Please include a photo of yourself (selfies are great as long as you keep it professional!), and pay close attention to the file type and size to make sure it uploads successfully.

Get ready to interview

If our staffing team thinks you could be a good match for the role you applied for, you’ll enter our hiring process. While this may vary slightly for different roles, teams, or locations, the same basics apply.

Online assessments

For some roles, we’ll ask candidates to complete online cognitive or language assessments before the interview process. These assessments are used to get a general idea of your skills.

In-person or virtual interviews

Most candidates will begin the interview process by speaking to a recruiter, and may be invited to several interviews with different team members. The conversations will help assess your skills through behavioral and situational questions. Interviews could be scheduled virtually or in-person.

To get ready for your interview, read through the entire job description, and make sure you have an understanding of what could be expected in the role.

Accept your offer

A hiring panel will review your full application and interview feedback to make a decision. Successful candidates will receive an offer and set their start date—yay!

Interview prep guide

There are certain things you can do to prepare for an interview. Please read on for best practices, advice, and tips.

What we assess

Role-related knowledge

We’re interested in how your individual strengths and experience work together to drive impact. We want to understand how you can contribute today, and also look for potential to keep learning and growing in the future.

Problem-solving

Interviewers will ask you open-ended questions to understand how you approach and solve problems. There’s not just one right answer—your ability to explain your thought process and how you use data to inform decisions is what’s most important.

Collaboration and taking initiative

Be prepared to discuss how you’ve contributed to team success, communicated effectively, and positively influenced outcomes with or without a formal role.

Working style

We want to understand how you do your best work both individually, and as part of a team, to make sure your approach aligns with how we operate at GOC.

Preparing for the interview

Find connections between the job listing and your background

Re-read your resume and the job description and find where they connect. We also recommend thinking about key skills you've gained, accomplishments that have set you apart, and lessons you've learned.

Anticipate questions you may be asked

You will be asked a combination of behavioral and hypothetical questions.

Behavioral questions

These questions help us understand how you've handled a specific challenge in the past, giving insight into how you'll approach similar situations in the future. Behavioral questions usually start with phrases like: “tell me about a time when”, or “give me an example of”, or “describe a decision you made.” Interviewers may also follow up with more probing questions like, “what did you do then?”, or “what was the result?”

Example: Tell me about a time when you failed to meet a deadline. What did you miss? What did you learn?

Things to consider for your answer:

What is the root cause of missing the deadline?
How have you applied what you learned in future projects?

Hypothetical questions

These questions help us evaluate how you'll handle a challenge you haven't encountered yet. Hypothetical questions often begin with: “imagine that…”

Example: Imagine you're helping an important customer with a routine issue related to an ad campaign. As you're reviewing their account, you notice some unusual activity and while it's not an issue today, it could create challenges for future campaigns. What would you do?

Things to consider for your answer:

An understanding of the problem: Did you display a general understanding of the question asked by outlining what experiences and factors are relevant to solve the problem and what additional work needs to be done?
Thoughtful problem solving: Are you gathering information in order to address specific factors or pulling from specific experience? Are you thinking about how to gather information or conduct research, and how to use that information to solve the problem? Are you getting to the root cause?
Potential solutions: Does your solution answer the initial question or solve the initial problem? Are you considering and appropriately weighing the pros and cons of your solution?
Support for your solutions: Are you providing rationale for why a certain solution is best, despite previously stated pros and cons? Did you describe potential success metrics to support your solution?
Strong communication: Are your responses structured and logical, do you balance brevity and detail?

Practice your responses

It's helpful to give structured responses, using data whenever possible, so we can understand not just your overall achievements, but how big of an impact you made. While there are many ways to answer a question effectively, the STAR method is a good approach to make sure your answers are clear, concise, and impactful.

Situation

Describe the context for the job you performed, or the challenge you faced. Include key details that will help the interviewer understand the remainder of your response.

Task

Next, describe your responsibility in that situation. Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a coworker, or hit a sales target.

Action

Then, describe how you completed the task or endeavored to meet the challenge. Focus on what you did, rather than what your team, boss, or coworker did.

Result

Finally, explain the outcomes or results generated by the action taken. It may be helpful to emphasize what you accomplished, what you learned, or what you might do differently next time.

Prepare your questions about the role and GOC

Your interviewer will ask you questions, and we hope you'll ask them questions, too! Coming prepared with questions demonstrates the research you've done, and shows that you want to understand more about GOC and the position you're exploring.

Make sure your space is ready

For virtual interviews, take some time to prepare your space. Find a quiet area with a good internet connection where you won’t be disturbed. During the interview, you will need the following:

Required: computer or laptop with video capabilities, mobile phone (used as backup if there are issues with the video call, or to reach you if needed)
Recommended: noise cancelling headphones with a microphone, pen and paper

During the interview

We recommend that you log into Google Meet about five minutes before your scheduled interview, and log out of all other accounts to prevent technical difficulties. If you're having challenges with Google Meet, please reach out to your Recruiting Coordinator.

Listen carefully and take your time

It's important that you understand the question that's being asked, so feel free to rephrase, or ask for clarity when needed. You're also welcome to ask for a moment to collect your thoughts.

Be authentic

It's important to be yourself and accurately represent your skills. Using external resources during the interview, including AI tools, isn't allowed because it hinders our ability to assess your true capabilities.

After the interview

While we aim to get back to you as quickly as possible, it typically takes 6 to 8 weeks for us to complete the interview process. We appreciate your patience along the way, and if you have questions, you can reach out to your recruiter.

Hear from our recruiters

Still have questions?

See our FAQ